REFUND & RETURN POLICY

Effective July 2025

This is K. Ingraham Author's policy regarding refunds and returns for products purchased through kingrahamauthor.com. We are committed to delivering quality products to our readers, and we want to be transparent about our return procedures and what you can expect from us.

Digital Products - No Refunds Policy
Due to the digital nature of our books and other downloadable content, we do not offer refunds, exchanges, or returns on digital products. All digital sales are final.

This policy exists because:

• Digital products are delivered instantly and cannot be "returned" in the traditional sense
• Once downloaded, the content has been received and accessed
• Digital files do not suffer from shipping damage or manufacturing defects

Before purchasing any digital product, please:

• Carefully review the product description
• Check file format compatibility with your devices
• Ensure you understand what you are purchasing

If you experience technical difficulties downloading your purchase, please contact us at info@kingrahamauthor.com and we will assist you in accessing your content.

Physical Books - Limited Returns Policy
For physical books, we offer limited returns only under specific circumstances. We take great care in packaging and shipping our products, but we understand that damage can occasionally occur during transit.

What Qualifies for Return or Replacement
We will consider returns or replacements for physical books that arrive with significant damage that affects the product's intended use:

• Torn or missing pages that affect readability
• Water damage including warped pages, stains, or mold
• Binding issues such as loose, detached, or broken binding that prevents normal use
• Severe cover damage including deep tears or crushing that affects structural integrity
• Printing errors such as missing text, significant misprints, or pages printed out of order
• Wrong title delivered (different from what you ordered)

What Does Not Qualify for Return
We cannot accept returns for:

• Minor cosmetic imperfections that do not affect functionality
• Damage that occurs after delivery due to improper handling or storage
• Change of mind or buyer's remorse
• Normal wear and tear from use

How to Request a Return or Replacement
If you believe your physical product qualifies for return under our policy:

1. Contact us promptly: Email info@kingrahamauthor.com within 7 days of delivery
2. Provide order information: Include your order number and description of the issue
3. Submit photographic evidence: Send clear photos showing 1) The damaged product (multiple angles if necessary) 2) Any outer packaging damage 3) Specific areas of concern
4. Wait for our review: We will assess your claim and respond within 3-5 business days
5. Follow return instructions: If approved, we will provide specific return instructions
6. Receive replacement or refund: Once we receive and verify the returned item, we will send a replacement or process a refund if the item is out of stock

Shipping-Related Issues

Lost Packages: If your package is lost in transit, we may require you to file a claim with the shipping carrier. Please provide us with confirmation of this claim along with your return request.

Insufficient Shipping Address: If you provide an incomplete or incorrect shipping address that causes the package to be returned to us, you will be responsible for reshipment costs once we confirm a corrected address.

Unclaimed Deliveries: Packages that go unclaimed and are returned to us will require you to pay reshipment costs for a second delivery attempt.

Processing and Timeline

• Return requests must be submitted within 7 days of delivery
• We will review and respond to return requests within 3-5 business days
• Approved returns must be shipped back to us within 14 days of receiving return authorization
• Replacements will be shipped within 5-7 business days of receiving your returned item
• Refunds will be processed within 7-10 business days and will appear on your original payment method

Our Commitment to You
We love our readers and want you to be satisfied with your purchase. While we maintain firm policies to protect our business, we also believe in treating our customers fairly. If you have concerns about a product that may not strictly fall under our return policy, please contact us anyway—we're happy to discuss your situation.

For any questions about this refund and returns policy, or to initiate a return request, please contact us at info@kingrahamauthor.com.

This policy is effective as of July 1, 2025. We review our policies on an ongoing basis and reserve the right to modify this policy from time to time. Any changes will be posted on our website with an updated effective date.